WordPress Hacked? We'll Clean It Up Fast.
Friendly local help for Hervey Bay charter operators, Fraser Coast accommodation providers, cafes and hospitality businesses dealing with malware, dodgy redirects, spam pages or Google warnings. We get your site safe again so you can get back to running the business.
Worried your site has been hacked?
It happens to small businesses every day. Bots scan the web around the clock looking for outdated WordPress installs, weak passwords or vulnerable plugins. Charter operators, accommodation providers and Fraser Coast retailers are the ones we hear from most often, usually mid-peak-season when a hacked booking page is the last thing they need. Almost every hack we see is fixable, often inside 24 to 48 hours.
Signs your site has been hacked
- Google shows "This site may be hacked" under your listing
- Visitors land on unfamiliar pages or pharmacy ads
- Strange admin users appearing in your dashboard
- Hosting provider has suspended the account
- Site loads slowly or throws 500 errors
- Spam posts or comments showing up
- Card details being skimmed at checkout
What our cleanup includes
- Full malware scan of core, theme, plugins, uploads and database
- Removal of backdoors, shell files and planted admin accounts
- Restore Google trust if your site has been blacklisted
- Resubmit cleaned URLs to Google Search Console
- Reset all admin passwords, security keys and salts
- Update WordPress core, theme and every plugin
- Install and tune a hardened firewall plus login protection
- Set up an off-site backup so a future hack never costs you the site
Why local businesses choose us
If your site has gone down or started serving rubbish to your customers it is a stressful moment. The last thing you need is a faceless overseas outfit asking for vague hourly rates. Here is what is different about working with us.
Local Hervey Bay
Pick up the phone and talk to a real person who lives down the road.
Fixed-price cleanups
You know the cost up front. No hourly creep or surprise invoice at the end.
Same-day starts
If your site is actively redirecting or blacklisted we treat it like the fire it is.
30-day reinfection guarantee
If something we missed comes back inside 30 days we fix it at no charge.
Plain English updates
We tell you what happened in language you can repeat to your team without a translator.
Local ABN and GST receipts
Easy for your bookkeeper at tax time. Real Australian business, real paperwork.
Our cleanup process
1. Free quick assessment
Send us your URL. We take a look without obligation and tell you what we find.
2. Plain English quote
A fixed-price quote so you know exactly what the cleanup will cost before any work starts.
3. Cleanup in 24 to 48 hours
We work on a copy first. Malicious files are removed and replaced with clean originals.
4. Lock down and prevent
Firewall, login limits, updated software, fresh credentials and off-site backup. The full kit.
5. Restore Google trust
If your listing was flagged we submit a review request and resubmit URLs for indexing.
6. Optional ongoing care
Monthly updates, monitoring and backups so the next attempt simply bounces off.
Frequently asked questions
How long does a cleanup take?
For most small business sites we are done inside 24 to 48 hours from the moment you give us the go-ahead. Larger ecommerce sites or really deep infections can stretch to a few days but we keep you posted the whole way through.
Will I lose any of my content?
No. We always work on a copy first and keep a clean backup of your real content. Your pages, products and posts come out the other side intact.
Do I need to switch web hosts?
Sometimes. If your hosting is cheap shared hosting that keeps getting reinfected we will be straight with you about it. Otherwise we stay where you are and tighten things up.
How much does it cost?
Most cleanups for a standard small business site fall into a clear fixed-price band. We will give you the exact number once we have looked at your site so there are no surprises.
Can I just delete the bad files myself?
You can try but most hacks leave behind hidden backdoors that look like normal WordPress files. Without a proper scan it is very likely the site gets reinfected within a week or two.
Do you work with Fraser Coast tourism and accommodation sites?
Yes. A big slice of the sites we clean up around Hervey Bay are accommodation, charter and tour-booking operations. We know how painful a hacked booking page is during peak season and we treat those jobs as emergencies. Cleanups for standard booking sites land inside 24 to 48 hours.
Request a free hack cleanup assessment
Tell us about your site and we will come back to you within the hour during business time. Or for an emergency call Nick on 0413 651 740.
Tip: you can leave the login fields blank. Once we make contact we will send you a secure one-time link so you can share credentials safely.
Hacked site? Send us the URL and we'll take a look for free.
No obligation. No upsell. Just a quick honest look from a Hervey Bay team that services the Fraser Coast every week.